L.E.T.S. General Policies
Livingston County, MichiganLETSL.E.T.S. General Policies

L.E.T.S. General Policies

  • Fare Policy:  Each time you board the bus you must pay a fare.  Children under five, when accompanied by an adult, ride free.  If you need an assistant, your assistant rides free.  If you have a documented disability or are at least 60 years of age you are eligible for reduced fare.
  • Cash Fares:  Any ride may be paid in cash; however, you must have the correct amount. Drivers DO NOT make change.  Checks are accepted, include your telephone number on the check. Please make checks payable to LETS Transportation.
  • Purchase Fares Online: Please note that we are no longer selling tokens but will continue to accept them as fare payment. LETS riders are now linked to customer accounts that can be pre-funded by check, cash, or credit card, and fares will be automatically deducted from the balance when a trip is taken. Online payments can be made using Visa, MasterCard, Discover and electronic checks. A credit card processing fee will be added to your purchase (see credit card fee schedule). All fares are non-refundable. Purchase Bus Fares Here
  • Pick-up Times:  Be on time!  L.E.T.S. buses will only wait 3 minutes.  Your bus could arrive up to 15 minutes before or after your scheduled pick-up.
  • Cancellations:  Please cancel your ride at least one hour before your scheduled pick-up time.  Failure to show for a reserved ride will result in a "No Show", which you will be required to pay on your next reserved trip.
  • Shopping Bags:  Drivers will assist passengers with normal sized grocery bags under 50 pounds, and transit carts issued by L.E.T.S. Drivers will not assist with any oversize bags exceeding 50 pounds. All passengers boarding L.E.T.S. vehicles must be able to secure all items brought with them within the space of the seat they are occupying, either in their lap or on the floor at their feet.  This does not include the adjoining seat, as that may be needed for another passenger.
  • Personal Property: It is the passenger's responsibility to ensure that personal property is secure. L.E.T.S. shall not be held responsible for personal items that are lost, damaged, or left behind on vehicles (we do have a lost and found at the Transportation Complex, so please check with dispatch if you think you left an item on the bus).
  • Passengers Using Wheelchairs:  Drivers will not transport wheelchairs or other mobility devices unless the wheelchair can be secured to the vehicle using a multi-point securement system.  Drivers are only permitted to go one arm's length from the bus to assist a passenger, unless arrangements have been made in advance for door to door service.
  • For Assistance:  Call 517.546.6600 for more information, to cancel a reservation, or if you are unsure how to use L.E.T.S. Ask the dispatchers to help you and they can suggest the best way to make the trip, where to wait, and what time the bus is due.
  • On Board the Bus:  To ensure a safe, comfortable ride, please be considerate to fellow riders and follow the below rules.
    • Treat the driver with respect and follow the driver's instructions.
    • No smoking, eating or open beverages on the bus.
    • No illegal drugs or open alcohol containers are permitted on the bus.
    • No use of sound-producing devices without the use of personal headphones.
    • No weapons of any kind or possession of any hazardous materials/items.
    • Treat all passengers with respect.
    • No animals allowed except those designated as service animals.
    • Do not put your feet on the seats, or on the backseat in front of you.
    • Keep head, hands and arms and all other objects inside the vehicle.
    • No unsafe, disruptive, illegal or offensive behavior.
    • Be properly seated with seatbelts buckled.
    • Do not change seats while the bus is moving.
    • All buses are equipped with audio / video recording equipment!